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Contact Center Express:
Cisco customer contact solutions provide an open, strategic platform for extending customer care beyond simple phone transactions to content-rich, customer-centric experiences.
The Cisco Unified Contact Center Express is an integrated "contact center in a box" solution, that can improve agents’ scalability, flexibility, and administration as well as provide powerful automatic call distributor features, including conditional routing, call-in-queue, expected-wait-time messages, enterprise data displays, real-time data, and historical reporting.
Designed for midmarket, enterprise branch, or corporate departments requiring a sophisticated customer interaction management solution for up to 300 agents, Cisco Unified Contact Center Express is easy to deploy, easy to use, secure, virtual, and highly available.
It can simplify your business application integration through sophisticated call routing and comprehensive contact management, presence integration for increased caller satisfaction, E-mail management, chat, and web collaboration features.
The Cisco Unified Contact Center Express solution is available in three versions, standard, enhanced and premium, tailored to your contact requirements, whereby you can easily upgrade from one version to the next.