BMB response to COVID-19
BMB response to COVID-19

Professional Services

BMB’s ICT Professional Services help companies enhance their IT environment with services ranging from solutions design, pre-sales familiarization, post-sales follow through, project management, integration, implementation, to support & maintenance with the aim of optimizing & revolutionizing IT’s investment.

Collaboration

Work is no longer defined by offices or cubicles. Employees increasingly move from desktop to tablet or smartphone. And they expect access, functionality, and security no matter which device or location they choose.

BMB is offering collaboration solutions that 1) transform the traditional workplace into a productive workspace that moves with you, 2) provides richer collaboration experiences, 3) increased productivity, and 4) greater return on investment.

BMB’s Collaboration solutions help your employees, customers, suppliers, and partners communicate quickly and easily by:

  1. Accessing and sharing video on the desktop, on mobile devices, and on demand, as easily as making a phone call.
  2. Facilitating better team interactions, dynamically bringing together individuals, virtual workgroups, and teams.
  3. Making mobile devices extensions of the corporate network so workers can be productive anywhere.
  4. Integrating collaboration and communications into applications and business processes.
  5. Enhancing customer experience by providing:
    1. Communication through digital channels and social media platforms
    2. Wallboard for contact center agents
    3. Post-call survey
    4. Workforce optimization
    5. Finesse gadgets for customer and agents 360 degrees view
    6. Agent Guided Scripts and forms
  6. Improving visibility, monitoring, call quality and budget control through resource utilization dashboards, recording, billing, quota management and PSTN lines monitoring.
  7. Empowering the collaboration platform using a package of advanced services that enhances the potential of IP telephony infrastructure:
    1. Phone lock
    2. Audit timeline
    3. Corporate and personal directory
    4. Missed calls to email
    5. Inventory list
    6. Phone location
    7. Blacklist
    8. Alarm notification (email, SMS, automatic phone call with pre-recorded message)
    9. External caller ID identification
    10. Push messages to Cisco IP Phone screen (bulk or 1:1)
    11. Call drop
    12. Call Contact Classification (personal or business call)
    13. Phone registration timeline
    14. Cisco UCCX finesse agent desktop gadget

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